Removal Van Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Removal Van Westminster provides removal, transport, loading, unloading, packing, and related services within Westminster and surrounding areas. By placing a booking or allowing work to begin, you agree to be bound by these Terms and Conditions.

These terms apply to consumer customers and, where relevant, to business customers. Additional written terms may apply for commercial contracts, but in the absence of such additional terms, these Terms and Conditions will govern our services.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us, our means Removal Van Westminster, the provider of the removal and related services.

Customer, you, your means the individual or organisation that books or receives the services.

Services means any removal, transport, loading, unloading, packing, storage handling at origin or destination, or associated services that we agree to carry out.

Service Address means the collection and or delivery locations stated in the booking confirmation.

Goods means the items that you ask us to handle, load, move, transport, store or otherwise deal with.

Scope of Services

Our services typically include the provision of a vehicle and one or more operatives to assist with removals, collections, deliveries, and related work. The exact scope of services, including the number of operatives, size of vehicle, estimated duration, and any additional services such as packing or furniture assembly, will be set out in your booking confirmation.

We operate mainly in Westminster and nearby districts. Travel to and from these areas, along with any congestion charges, parking fees, or access restrictions, may affect the price and timing of the services. Any such costs that are reasonably necessary to complete the job may be added to your final invoice where not already included in the quote.

Quotations and Estimates

Any price given before inspection of the Goods or properties, or before receiving full and accurate information about the job, is an estimate only and not a fixed quotation unless expressly stated as a fixed price in writing. Estimates are based on the details you provide regarding the volume of Goods, access conditions, distance, and required services.

We reserve the right to adjust the price where:

The actual volume or weight of Goods exceeds the information provided at the time of booking.

Access is materially more difficult than described, such as long carries, restricted vehicle access, narrow staircases, or absence of lifts.

Additional services are requested on the day, such as extra packing, dismantling, reassembly, or additional trips.

Delays occur outside our control, such as waiting for keys, unprepared Goods, traffic incidents, or third party delays.

We will notify you of any necessary price adjustment as soon as reasonably possible.

Booking Process

You may request a booking by contacting us and providing full details of the service required, including addresses, dates, access information, approximate volume of Goods, and any special items. Your booking is not confirmed until we have:

Provided you with a written or clearly stated verbal confirmation of the service details, and

Received any deposit or advance payment that we require.

By confirming your booking, you warrant that:

You are the owner of the Goods or have the full authority of the owner to enter into this agreement.

The Goods contain no items that are illegal, dangerous, explosive, or otherwise unsuitable for transport.

The Service Address details you provide are correct and that we will have safe and reasonable access to the premises and parking.

Customer Responsibilities

You are responsible for:

Ensuring that all Goods are properly packed, secured, and ready for transport unless you have requested and paid for our packing service.

Ensuring the Goods are clearly labelled where relevant, particularly if some items are not to be moved.

Providing suitable parking and obtaining any permits or permissions that may be required at both collection and delivery locations. Any penalties or charges arising from failure to make suitable arrangements may be added to your invoice.

Ensuring that the premises are accessible at the agreed time and that any lifts or shared areas needed for the move are available.

Supervising the move where possible and checking that no Goods are left behind before our operatives depart.

Securing valuables, important documents, and personal items that you prefer to keep with you.

Payments and Charges

Unless agreed otherwise in writing:

A deposit may be required to secure the booking. Deposits are credited against the final invoice.

The balance of the payment is due on completion of the services on the same day, or immediately following completion if invoiced electronically.

Payments must be made using a method accepted by us and communicated at the time of booking.

We may charge for the service on an hourly rate, a fixed price, or a combination of both. Any additional time taken beyond an agreed minimum booking period will be charged at the applicable hourly rate, usually in increments as stated in your booking confirmation.

Where payments are late, we reserve the right to charge interest on overdue amounts and to recover reasonable costs of debt recovery.

Cancellations and Amendments

You may cancel or amend your booking by giving us notice as soon as possible. The following cancellation policy will usually apply unless otherwise agreed in writing:

If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at our discretion.

If you cancel between 24 and 72 hours before the scheduled start time, we may retain all or part of the deposit to cover allocated resources and administration.

If you cancel within 24 hours of the scheduled start time, we reserve the right to charge a reasonable cancellation fee, which may be up to the full amount of the quoted price.

Where you wish to amend the date, time, or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in an adjusted price. If we are unable to accommodate the change and you choose to cancel, the cancellation policy above will apply.

Delays and Access Issues

We will make reasonable efforts to arrive at the Service Address at the agreed time. However, arrival times are estimates and may be affected by traffic, weather, or other factors beyond our control. We will not be liable for losses arising solely from delays that we could not reasonably avoid.

If we are unable to commence or continue the services due to issues outside our control, including but not limited to unprepared Goods, unavailability of keys, parking problems, or unsafe access, we may charge waiting time at our standard hourly rate. If the delay is excessive and prevents completion of the services, we may treat the booking as cancelled by you and apply the cancellation terms.

Items We Do Not Move

We do not accept for removal or transport any of the following items unless expressly agreed in writing and properly prepared in accordance with applicable regulations:

Illegal goods or substances.

Explosives, firearms, or ammunition.

Hazardous materials, including flammable liquids, gas cylinders, corrosive substances, or toxic chemicals.

Perishable goods requiring controlled environments.

Animals, live plants in soil, or any living creatures.

Cash, jewellery, precious metals, important documents, or items of exceptional value beyond our standard liability limits.

If such items are included in your Goods without our knowledge, they will be carried at your sole risk. We may refuse to move or may dispose of unsafe items without liability to you.

Liability and Limits

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your Goods caused by our negligence or breach of contract is subject to the following limitations:

We will not be liable for any loss or damage that is not reasonably foreseeable or that is caused by your own acts or omissions, inadequate packing, or pre-existing defects in the Goods.

We will not be liable for normal wear and tear, minor scuffs or marks to furniture or premises that may reasonably occur during careful handling, particularly where access is restricted.

We will not be liable for loss or damage caused by fire, flood, extreme weather, acts of God, war, terrorism, civil disturbance, or events beyond our reasonable control.

Our total liability for any single claim or series of related claims will be limited to a reasonable amount proportionate to the price paid for the services, subject to any higher cover expressly agreed in writing.

You must notify us in writing of any visible loss or damage as soon as reasonably practicable and in any event within a reasonable time after completion of the services. Failure to notify within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability.

Customer Indemnity

You agree to indemnify us for any loss, damage, cost, or expense we incur as a result of:

Inaccurate or incomplete information provided by you.

Carrying items that are prohibited or unsafe.

Damage to premises or property caused by your instructions against our advice, or by inherent structural weaknesses that were not reasonably apparent.

Failure to obtain necessary permissions for parking, loading, or access, including any penalties, fines, or charges associated with the use of our vehicles in connection with your move.

Waste and Disposal Regulations

We comply with relevant UK waste and environmental regulations when handling items for disposal. We are not a general waste carrier and will only remove items for disposal where this has been specifically agreed as part of the service.

We do not collect or dispose of hazardous waste, including chemicals, paints, oils, gas cylinders, or electrical items that require specialist disposal. You are responsible for arranging suitable disposal for such items in accordance with local regulations.

Where we agree to take away unwanted items, these will be treated as waste or recycling depending on their condition and local facilities. You confirm that you have the right to dispose of such items and that they do not contain personal data or confidential information that should be destroyed in a secure manner.

Any additional charges imposed by waste or recycling facilities, including charges due to inaccurate descriptions of items, may be added to your invoice.

Insurance

We maintain appropriate insurance cover for our business activities, including public liability insurance. Our insurance does not replace your own contents or business insurance, and you are encouraged to maintain suitable cover for your Goods during removal and transit.

Any claim you wish to make in relation to damage or loss may be subject to the terms, conditions, and exclusions of our insurance policies. We will provide information reasonably required to support a valid claim, but we are not obliged to pursue claims that we consider to be unfounded or outside policy cover.

Complaints and Disputes

If you are dissatisfied with any aspect of the services, you should raise your concern with our representative as soon as possible during the move, so that we have an opportunity to address the issue on the day.

If the matter is not resolved, you should submit a written complaint providing full details of the issue, the date of service, and any supporting information. We will investigate and respond within a reasonable time frame. Both parties agree to act in good faith to resolve any dispute.

Data Protection

We will process your personal data in accordance with applicable UK data protection laws. We collect and use your information only for purposes related to providing and administering our services, including managing bookings, payments, and any follow up communication.

We will not sell your personal data to third parties. We may share information where necessary with trusted service partners, such as payment processors, solely to deliver the agreed services, or where required by law.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

We may update or amend these Terms and Conditions from time to time. The version applicable to your booking will be the version in force at the time your booking is confirmed, unless changes are required by law or regulatory action.

No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

These Terms and Conditions form the entire agreement between you and us in relation to the services, and supersede any prior understandings or agreements, whether written or oral, relating to the subject matter.